Helpful Info

Tluda are conducting “business as usual” during Covid-19.

We have implemented the safety, hygiene and distancing measures required for our staff in our office and warehouse. Our couriers also have measures in place to protect their staff and customers.

All sex toys are in their original sealed packaging. Items such as rope and cuffs do not come in sealed packaging. 

Delivery

Couriers will attempt to deliver between 8am and 5pm Monday to Friday. No deliveries are made on weekends or public holidays. Please ensure that the address provided is the most appropriate for these hours. Specific delivery times are not available.

Please make sure all order / delivery details are correct to ensure a speedy delivery. If you make a mistake, contact us asap and we will do our best to help.

If you are not available to accept delivery or the courier is unable to gain access to your property, your parcel may be left in a place deemed safe by the courier, or a courier card may be left enabling you to organise delivery / collection.

Please understand we cannot be held liable if your parcel is lost or stolen from your property.

If your goods are damaged through the delivery process, please contact us immediately to discuss how we can help. We reserve the right to request images of the damaged goods.

Standard delivery 2-5 business days. Express shipping available on request. Delivery charges are calculated at checkout.

Orders placed before 10am (Sydney AEST) Monday to Friday (excluding public holidays) will be dispatched the same day. Orders placed on weekends or public holidays will be dispatched the next business day.

Tracking

Gift Boxes sent by courier will have tracking details sent to you via email.

Packaging

All Tluda products are sent in discreet plain packaging or satchels via Australia Post.

Cancellations

We do not accept cancellations once your order is finalised.  

Alcohol Disclaimer

WARNING: Under the Liquor Control Reform Act 1998 it is an offence for persons under the age of 18 to purchase or receive any gift box containing alcohol products. Proof of identification may be requested. Submission of orders indicates that the sender acknowledges all recipients of gift boxes containing alcohol are over 18 years old.

Returns

Please choose carefully as we are unable to accept returns on any adult product for change of mind or dissatisfaction.

Toys and bondage items cannot be returned due to hygiene concerns

If a product is faulty, please complete our online form and our friendly customer service team will be in touch.